Press Release: SIFY BroadBand to pay for Unfair Trade Practices…

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  • #1764

    archer13
    Participant

    CyberLawTimes.com Press ReleaseDelhi's North-West District Consumer Forum has by its order dated 08 Nov '06 directed India's ISP SIFY Ltd (SIFY BroadBand) to pay compensation of Rs 8,200/- including refund of Rs 1,200 paid for two months internet connection to a consumer, Ankur Raheja, an IT lawyer by profession for indulging in Unfair Trade Practices and deficiency in service. The case related to non disclosure of significant terms and conditions, which included hidden conditions that after downloading of 750 MB data in a month the speed would be reduced to 14 Kbps and also a new condition that if a customer downloaded more than 150 MB data in a day, then he was penalized in the form of reduction of package validity by one day, but still packages were advertised as unlimited.It has been regarded as a landmark judgement as for the first time technical deficiency has been proved in the court of law in India against an Internet Company. And further Court interpreted the matter from the point of view of definition of Broadband as laid down by TRAI, which lays down criterion of minimum speed of 256 Kbps to be regarded as BroadBand. Accordingly, Court has held providing of 14 Kbps speed instead of 256 Kbps is in itself a 'deficiency in service'.It has also been held that SIFY BroadBand has poor customer service that did not redress to Customer complaints and selling packages as 'Unlimited Packages' when there existed Hidden conditions, amounts to deficiency in service on the part of SIFY Limited and indulging into unfair trade practices.The case was supported in the Cyber World by hundreds of SIFY customers from all over India, who all experienced similar problems and supported the case throughout, whose testimonials were also included in the original complaint as Annexure!SIFY summary available at: http://ww.sifycase.orgJournalists can contact for the copy of the judgement...

    #6353

    rajiv
    Participant

    Kudos, Ankur!!! 8) That's the way to go against such unfair practices… 😉

    #6354

    Ankur
    Participant

    Thanks a lot Rajiv…  🙂It took two years (including appeal to State Commission) to get the favorable decision, as it was too difficult to prove the actual speed received !

    #6355

    Meenu
    Participant

    Congratulations !!!! 🙂Your hard work paid  and that's indeed  a GOOD precedent for such cases in future,,,helping us to fight against  for unfair practices of such service providers.cheers again!

    #6356

    Ankur
    Participant

    Thanks 🙂Ya surely, now even SIFY customer are thinking for asking for refund, as Unfair Practices were being carried on a very large scale... thinking of approaching TRAI... 8)

    #6358

    amit
    Participant

    Congarts  🙂

    #6359

    RK Sharma
    Participant

    good job !

    #6360

    archer13
    Participant
    #6391

    archer13
    Participant

    News 'SIFY ordered to pay damages' as appeared in Sunday's edition of 'The Hindu' attached!

    #6408

    Ankur
    Participant

    Check out news about SIFY Decision in today’s Times of India @ page 3 – “Court penalises broadband service provider over poor speed”!Also another story regarding SIFY case will appear in the evening newspaper - “TODAY”, later in the day!All Press Clippings at: http://www.sifycase.org

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